Reference

What Our Terms And Conditions Cover

Opening an account here means you accept one set of rules, and this page sets them out in plain English. They cover how your account works, how a deposit from bKash, Nagad or Rocket reaches your wallet, and what we expect from you in…

Account rulesWallet and deposit termsWithdrawal checksLocal law first
vaibaji What Our Terms And Conditions Cover
DATA AND SECURITY

How We Handle Your Account Data

Your account file holds what we need to run a wallet: your name, contact details, the wallet numbers you have used, and a record of what moved in and out. We keep it to settle disputes, meet our own record-keeping duties and keep one person from running two accounts. We do not need your full card details to process a bKash or Nagad transfer, and we do not sell your details. Cookies stay narrow: one keeps you signed in, one remembers your language.

Login and one-time code

Your password plus a one-time code sent to your number is what guards the account. Treat that code the way you treat your bKash PIN — we will not ask for it in chat.

What we store and why

Name, contact details, wallet numbers and transaction records. We hold them to verify deposits, trace withdrawals and answer a dispute months later, and only a small team can open them.

Cookies on this site

A session cookie keeps you signed in while you move between pages, and a small preference cookie remembers your language. Clear them from your browser settings and you simply sign in again.

Changing or removing data

Want a copy of what we hold, a correction to your name, or the account closed? Ask through support with your account number, and we confirm in writing what was changed.

ASK US DIRECTLY

How To Reach Us About A Rule

Rule questions…here, and you should not have to guess at an answer. Reach our team on live chat inside your account while you are signed in, or by email when you want a reply you can keep. Both routes land with the same people who handle wallet checks, so a deposit question gets answered by someone who can see your account record. Have your account number ready and say which part of the terms you are asking about.

Team online

Live chat in your account

Signed in? Open the chat panel and type your question. Whoever picks it up can see your wallet history, so a bKash, Nagad or Rocket deposit query gets checked on the spot.

Email for written replies

Send a message when you want an answer you can save. Use it for closure requests, name corrections or a question about a specific clause. Quote your account number so we pull the right record.

Wallet and verification desk

Deposits that do not land, withdrawals held for a name mismatch, wallet numbers changed mid-week — this desk takes those. Tell us what you sent, from which wallet, and we trace it.

Terms Questions We Get Most

These are the points that come up in chat again and again, answered the same way we would answer them there. If your situation is not on the list, message us with your account number and the clause you are unsure about, and we will point you to the wording that decides it.

Yes. Ticking the box at registration is your acceptance, and it covers the wallet, the lobby and any promotion you join later. Read this page before you deposit, not after.

No. The wallet has to be in your own name, matching your account. A deposit from someone else's bKash, Nagad or Rocket number can hold up your withdrawal until we work out who sent it.

Your account can be paused while we look at what happened, and the outcome depends on the clause involved. We tell you which rule was raised and you can reply through support.

Withdraw what is left in your wallet first, then send a closure request through support with your account number. We confirm in writing once the account is shut and note what we must keep.

They can, mainly when payment handling or local rules shift. The updated version goes up on this page and applies from the day we post it, so come back and read it now and then.

It does. Access depends on your local law and eligible regions, and if you are outside those areas we cannot open an account for you. Check before you deposit anything.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.